If your question isn’t answered above, feel free to send us an email or give us a call—we’d love to help!
FREQUENTLY ASKED QUESTIONS
answers to all of your wedding-related questions!

Q: DELUXE VS. FULL SERVICE – WHAT'S THE DIFFERENCE?
A: Our Deluxe Service includes nearly everything offered in our Full Service package, with ADDED design enhancements for a more elevated experience. It also features:
(1) Customized Design and Decoration for Sign-in Area
(2) Customized Design and Decoration for Wedding Cake and Dessert Table
(3) Full Design and Production for All Wedding Day Stationery
Q: HOW MUCH DO YOU CHARGE FOR TRAVEL AND PARKING?
A:For local weddings in the San Francisco Bay Area, a $200 travel fee applies to venues located more than 30 miles from our studio. For venues over 100 miles away, the fee is $400.
Carmel Valley: $600 travel fee + 1–2 hotel rooms for 1–2 nights
Lake Tahoe & Yosemite Valley: $800 travel fee + 1–2 hotel rooms for 1–2 nights
Destination Weddings: $2,000 additional labor fee, plus round-trip airfare from San Francisco and hotel accommodations (2–3 rooms for 2–3 nights)
Please note: parking fees may apply if valet or additional parking charges are incurred.
Q: HOW MUCH WILL WE BE IN TOUCH?
A: Absolutely unlimited! We love staying connected with our clients as much as possible. While we’re always happy to communicate via email, phone, WhatsApp, WeChat, and more, our company policy ensures that all messages are responded to within 48 business hours to maintain thoughtful and timely communication.
Q: DO YOU PROVIDE A PREFERRED VENDOR LIST?
A: Absolutely! From photographers and florists to caterers and more, we’ve had the pleasure of working with some of the best in the industry—and we’d be happy to share our trusted vendor recommendations with you.
Q: WE'RE PLANNING A DESTINATION WEDDING—DO YOU TRAVEL?
A: Yes—we absolutely love destination weddings! We’ve been fortunate to plan and host celebrations all around the world. Share your travel details with us, and we’ll be happy to create a custom wedding package tailored to your unique needs.
Q: HOW CAN WE RESERVE OUR WEDDING DATE?
A: To secure your wedding date, we require a 50% deposit along with a signed contract. The remaining balance is due four weeks prior to your wedding day. We accept payments by check, PayPal, credit card, debit card, and bank/wire transfer.
Q: WILL YOU REQUIRE A VENDOR MEAL ON THE WEDDING DAY?
A: Yes, we kindly request vendor meals (lunch or dinner) for all members of our team on the wedding day.
Q: HOW WILL YOU AND YOUR TEAM BE DRESSED FOR MY WEDDING?
A: We typically wear professional, comfortable, and dressy black attire to every wedding, unless otherwise requested—for example, for black-tie events.
Q: WILL OUR WEDDING BE FEATURED IN A MAGAZINE OR BLOG?
A: While many of our weddings are featured in magazines or blogs, publication is not guaranteed. Most editors look for celebrations that are visually striking, vibrant, and uniquely designed.
Q: HOW FAR IN ADVANCE SHOULD WE BOOK YOUR SERVICES?
A: We recommend booking 12–18 months in advance, especially for deluxe-service and full-service planning or popular wedding dates. However, we also accommodate shorter timelines when available.
Q: DO YOU WORK WITH ALL TYPES OF WEDDINGS AND BUDGETS?
A: We welcome weddings of all sizes, styles, and cultural backgrounds. While most of our past clients have had wedding budgets starting at $80,000, we’re happy to work closely with you to create a plan that aligns with your priorities and vision.
Q: HOW INVOLVED WILL WE BE IN THE PLANNING PROCESS?
A: As involved as you’d like! Some couples want to be part of every detail, while others prefer to hand it off entirely—we’ll tailor our approach to your preferred level of involvement.
Q: DO YOU MANAGE REHEARSAL AND CEREMONY COORDINATION?
A: Yes, we coordinate the ceremony and rehearsal, ensuring everyone knows where to be and when. This is included in ALL of our packages.
Q: DO YOU OFFER PLANNING FOR PRE-WEDDING OR POST-WEDDING EVENTS (LIKE WELCOME DINNERS OR BRUNCHES)?
A: Yes! We’re happy to help with any related events such as welcome parties, rehearsal dinners, farewell brunches, and more. Just let us know what you need.
Q: WHAT HAPPENS IF YOU’RE UNAVAILABLE ON OUR WEDDING DAY?
A: In the rare case of an emergency, we have experienced associate planners and team members who are fully briefed and ready to step in seamlessly.
Q: ARE YOU INSURED?
A: Yes, we carry professional liability insurance and are happy to provide proof if required by your venue.
Q: HOW MANY WEDDING SDO YOU TAKE ON EACH YEAR?
A: We intentionally limit the number of weddings we take each year to ensure personalized service and full attention to each event. We also only book one wedding per weekend.
Q: CAN YOU HELP WITH RSVP TRACKING AND GUEST LIST MANAGEMENT?
A: Yes, we can assist with guest list management, RSVP tracking, seating charts, and more as part of our full-service or customized deluxe packages.
Q: CAN YOU HELP US BUILD OUR WEDDING WEBSITE OR DIGITAL INVITATION?
A: Yes! We’re happy to assist with setting up your wedding website and creating beautifully designed digital invitations. Whether you need help with layout, wording, RSVP tracking, or aesthetic alignment with your wedding design, we’ve got you covered.
Q: HOW MANY TEAM MEMBERS WILL BE THERE ON THE WEDDING DAY?
A: This depends on the size and scope of your event. Typically, we provide 2 team members for partial-service weddings, 3 for full-service, and 4 for deluxe-service weddings—but we’re always happy to adjust staffing based on the unique needs of your celebration.