If you don’t see your question answered above please feel free to send us an email or give us a ring!
FREQUENTLY ASKED QUESTIONS
answers to all of your wedding-related questions!
Q: WHAT ARE DIFFERENCES BETWEEN DELUXE SERVICE AND FULL SERVICE?
A: Our Deluxe Service is almost all the same goodness as the Full Service, but PLUS: (1) Customized Design and Decoration for Sign-in Area (2) Customized Design and Decoration for Wedding Cake and Desserts Table (3) Design and Production for All Wedding Day Stationeries
Q: HOW MUCH COMMUNICATION WILL WE HAVE?
A: Unlimited! We love communicating with our clients as much as we can! However, we have a company policy to respond to all emails, phone, Whats App, WeChat and etc. messages in a timely manner. We will respond to all messages within 48 business hours.
Q: DO YOU HAVE A LIST OF PREFERRED VENDORS TO USE?
A: We sure do! From photographers to florists and caterers, we have worked with some of the best companies in the industry and would be happy to share their information with you!
Q: WE’RE HAVING A DESTINATION WEDDING. DO YOU TRAVEL?
A: Yes! we love destination weddings and have been lucky enough to travel all over the world hosting weddings. Send us more information on your travel plans, we even can create a custom wedding collection to suit your needs.
Q: HOW MUCH TRAVEL FEE & PARKING FEE WILL YOU CHARGE?
A: For local weddings, we charge $150 for any venue that is over 30 kilometres (or miles in San Francisco Area) from our studio, and $300 for those ones which are over 100 kilometres (or miles in San Francisco Area) from our studio; For destination weddings, we charge additional $1,000 fee for extra labor, clients are responsible for travel (round-way airfares between Toronto/San Francisco and the destination) and hotel (2 or 3 rooms, 2 or 3 nights) reimbursement; Parking fee might apply if additional parking fee or wallet parking incurred.
Q: HOW DO WE RESERVE OUR WEDDING DATE?
A: A 50% deposit and signed contract are required in order to get your wedding day on the calendar. The remainder of the balance is due 4 weeks prior to your wedding. We accept Check, Interac e-Transfer, PayPal, Credit Card, Debit Card, Bank Transfer/Wire Transfer.
Q: WILL YOU NEED VENDOR’S MEAL ON THE WEDDING DAY?
A: Yes! Vendors’ meal (luncheon or dinner) for all of our team members on the wedding day are requested.
Q: HOW WILL YOU AND YOUR STAFF BE DRESSED FOR MY WEDDING?
A: We will wear professional, comfortable & dressy black attire for every wedding, unless asked otherwise (i.e. black tie events).
Q: WILL WE GET FEATURED IN A MAGAZINE OR BLOG?
A: Although many of our sessions do get featured, this is not something that is guaranteed. Most publishers are interested in colorful and uniquely designed weddings.
