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FREQUENTLY ASKED QUESTIONS

answers to all of your wedding-related questions!

Q: WHAT ARE DIFFERENCES BETWEEN FULL PACKAGE AND DELUXE PACKAGE?

A: Our Deluxe Package is almost all the same goodness as the Full Package, but PLUS: (1) Customized Design and Decoration for Sign-in Area (2) Customized Design and Decoration for Wedding Cake and Desserts Table (3) Design and Production for All Wedding Day Stationeries

Q: HOW MUCH COMMUNICATION WILL WE HAVE?

A: Unlimited! We love communicating with our clients as much as we can! However, we have a company policy to respond to all emails, phone, Whats App, WeChat and etc. messages in a timely manner. We will respond to all messages within 48 business hours.

Q: DO YOU HAVE A LIST OF PREFERRED VENDORS TO USE?

A: We sure do! From photographers to florists and caterers, we have worked with some of the best companies in the industry and would be happy to share their information with you!

Q: WE’RE HAVING A DESTINATION WEDDING. DO YOU TRAVEL?

A: Yes! we love destination weddings and have been lucky enough to travel all over the world hosting weddings. Send us more information on your travel plans, we even can create a custom wedding collection to suit your needs.

Q: HOW MUCH TRAVEL FEE & PARKING FEE WILL YOU CHARGE?

A: For San Francisco Bay Area local weddings, we charge $150 for any venue that is over 30 miles from our studio, and $300 for those ones which are over 100 miles from our studio; For destination weddings, we charge additional $1,000 fee for extra labor, clients are responsible for travel (round-way air-tickets between San Francisco and the wedding venue) and hotel (2 rooms, 3 nights) reimbursement; Parking fee might apply if additional parking fee or wallet parking incurred.

Q: HOW DO WE RESERVE OUR WEDDING DATE?

A: A 50% deposit and signed contract are required in order to get your wedding day on the calendar. The remainder of the balance is due 30 days prior to your wedding. We accept Check, Paypal, Venmo, Debit Card/Credit Card, Bank Transfer/Wire Transfer.

Q: WILL YOU NEED VENDOR’S MEAL ON THE WEDDING DAY?

A: Yes! Vendors’ meal (luncheon or dinner) for all of our team members on the wedding day are requested.

Q: HOW WILL YOU AND YOUR STAFF BE DRESSED FOR MY WEDDING?

A: We will wear professional, comfortable & dressy black attire for every wedding, unless asked otherwise (i.e. black tie events).

Q: WILL WE GET FEATURED IN A MAGAZINE OR BLOG?

A: Although many of our sessions do get featured, this is not something that is guaranteed. Most publishers are interested in colorful and uniquely designed weddings.

If you don’t see your question answered above please feel free to send us an email or give us a ring!

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